Warranty Policy of Serviplex 92 (PTY) LTD
Effective Date: Jan 2025
Serviplex 92 (PTY) LTD is committed to providing high-quality products and excellent customer service. This warranty policy outlines the terms and conditions under which warranty claims can be made and the responsibilities of both the company and the customer.
1. Warranty Coverage
1.1 New Products: All new products sold by Serviplex 92 (PTY) LTD are covered by a minimum of a one-year manufacturer’s warranty, unless stated otherwise.
1.2 Used Products: Used or refurbished items carry a 30-day warranty starting from the date of delivery unless otherwise stated.
1.3 Coverage Inclusions:
•Faulty parts and components resulting from manufacturing defects.
•Repair or replacement of defective items at Serviplex 92 (PTY) LTD’s discretion.
1.4 Exclusions:
The warranty does not cover:
•Damage caused by misuse, neglect, accidents, or improper installation.
•Consumable parts such as belts, foot straps, upholstery, and grips.
•Environmental damage (e.g., exposure to extreme temperatures or humidity).
•Wear and tear from normal usage.
2. Warranty Claim Process
2.1 Reporting: To make a warranty claim, contact Serviplex 92 (PTY) LTD at info@kirtoncapital.online , providing:
•Product details (brand, model, and serial number).
•Proof of purchase.
•A description of the issue, including photos or videos if applicable.
2.2 Inspection and Repair:
•Serviplex 92 (PTY) LTD may request an on-site inspection, part replacement, or the return of the product to our facility.
•If a repair is required, Serviplex 92 (PTY) LTD will repair or replace the defective product at no cost, provided the issue falls under warranty coverage.
2.3 Shipping Costs:
•Within the warranty period, shipping costs for repairs or replacements are covered by Serviplex 92 (PTY) LTD for items within South Africa.
•For items outside South Africa, the customer is responsible for shipping costs unless stated otherwise.
3. Warranty Limitations
3.1 Non-Transferable: Warranties are valid only for the original purchaser and are non-transferable.
3.2 Modification or Tampering: Warranty becomes void if the product is tampered with, modified, or repaired by unauthorized personnel.
3.3 Routine Maintenance: Customers are responsible for regular maintenance as per the manufacturer’s guidelines. Failure to follow maintenance instructions may void the warranty.
4. Extended Warranty
Extended warranty options may be available for certain products. Please inquire at the time of purchase for additional coverage details.
5. No Guarantee of Compatibility
Serviplex 92 (PTY) LTD does not guarantee compatibility with third-party applications, devices, or software. Any third-party modifications or integrations are not covered under warranty.
6. Limitation of Liability
Serviplex 92 (PTY) LTD is not liable for indirect, incidental, or consequential damages arising from the use of products, even if advised of the possibility of such damages.
7. Contact Information
For warranty claims or questions, please contact:
Serviplex 92 (PTY) LTD
107 Abraham Street, Brandwag
Mossel Bay, Western Cape, 6507
South Africa
Email: info@kirtoncapital.online
Phone: [Insert Phone Number]
This policy is subject to change without prior notice. For the most current version, please visit our website.
By purchasing from Serviplex 92 (PTY) LTD, you agree to the terms outlined in this warranty policy.